Shipping policy

**Shipping Policy**

Thank you for shopping with Maison du Coq! We strive to deliver your orders quickly and efficiently. Below is our shipping policy to help you understand the process, costs, and estimated delivery times.

**1. Processing Time** 

All orders are processed within [1-3 business days] after payment is received. You’ll receive a confirmation email once your order has been processed and shipped, along with tracking information (if applicable).

**2. Shipping Rates** 

- **Standard Shipping**: $5 (Free on orders over $100) 

- **Expedited Shipping**: $15 

*Note*: Shipping costs are based on the weight, dimensions, and destination of your order.

**3. Delivery Times** 

- **United States**: 

  - Standard Shipping: [3-7 business days] 

  - Expedited Shipping: [2-4 business days] 

*Please note*: Delivery times are estimates and may vary due to holidays, weather conditions, or carrier delays.

**4. Where We Ship** 

We currently ship only within the United States.

**5. Tracking Your Order** 

Once your order ships, you’ll receive a tracking number via email (where available). You can use this to monitor your package’s progress. If you have any issues with tracking, reach out to us at info@maisonducoq.com

**6. Lost or Delayed Shipments** 

If your order hasn’t arrived within the estimated delivery window, please contact us at info@maisonducoq.com within 30 days of the shipping date. We’ll work with the carrier to locate your package or provide a resolution.

**7. Damaged or Incorrect Items** 

If your order arrives damaged or contains incorrect items, please notify us within 7 days of delivery at info@maisonducoq.com with your order number and photos of the issue. We’ll arrange a replacement or refund as needed.

**8. Customs, Duties, and Taxes** 

For international orders, customers are responsible for any customs fees, duties, or taxes imposed by their country. These are not included in the shipping cost and are determined by your local customs office.

**9. Shipping Restrictions** 

We do not ship to P.O. Boxes or APO/FPO addresses. Some products may have additional shipping limitations due to size, weight, or regulations.

**10. Contact Us** 

Have questions about your shipment? Reach out to us at info@maisonducoq.com We’re here to help!